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Welcome to AllClear!

We're the Travel Insurance specialist for customers with pre-existing medical conditions.

The UK's Most Trusted Travel Insurance Provider1
which best buy feb 2024
Trustpilot
which best buy feb 2024 Good Housekeeping biba official provider biba official provider

Mission statement

We believe everyone has the right to travel.

The company's mission is to help anyone with medical conditions to get the insurance they want and need. We're passionate about offering value to customers of any age, with any condition. Our heritage in travel insurance means that we strive to help customers travel anywhere in the world.

All medical conditions. All ages. All destinations.

AllClear by Numbers

3

Offices

20+

Years experience

24

Awards

3.5m+

People covered

365

Employees

Company values

Integrity

We have a belief in doing what's right. We have a deeply held belief in our people being our difference. We uphold the highest standards of honesty and transparency in all our dealings. This means that we ensure full disclosure, clear communication, and ethical decision-making at every level of our operations.

Customer-Centric

Our customers are at the heart of everything we do. We are committed to providing empathetic, exceptional service and tailored insurance solutions to meet individual needs. Our UK contact centres mean we have a team of product experts on hand to help with enquiries, understand our customers' unique circumstances, and deliver services that exceed their expectations.

Innovation

The world is changing faster than ever. We use technology and data science to accurately assess risk, offer top-quality insurance products and provide unparalleled service to our partners and customers. We push boundaries, innovate and think differently - evolving the insurance of the future. We continuously evolve our services and products to stay ahead of the changing needs of travellers and the dynamics of the travel industry. We're always exploring new technologies, strategies, and ideas that can enhance our offerings to our customers.

Knowledgeable

With 20 years experience in medical risk rating, we're experts in providing cover for customers who are travelling with medical conditions. We care about what matters most to people with a pre-existing medical condition.

Company's history

2023
2022
2021
2020
2019
2017 - 2018
2016 - 2017
2014 - 2015
2011 - 2012
2008 - 2010
2000
2023

AllClear wins 7 awards, including Personal Lines Broker of the Year at the UK Broker Awards and at the Broker Innovation Awards (for the 2nd year running) and multiple customer service awards

AllClear launches new series of TV adverts with brand ambassadors, Denise and Ian

AllClear reaches over 100,000 reviews on TrustPilot, with 97% rating us Excellent or Great

2022

AllClear wins 4 awards, including Personal Lines Broker of the Year at the Broker Innovation Awards.

AllClear opens new office in Cardiff to continue growing the company.

AllClear has over 80,000 reviews on TrustPilot where 97% have rated us Excellent or Great.

2021

AllClear secures new underwriter relationship with Zurich Plc.

AllClear wins Customer Care award at the British Insurance Awards.

AllClear has over 60,000 reviews on TrustPilot where 97% have rated us Excellent or Great.

2020

AllClear has over 50,000 reviews on Trustpilot where 97% rate us Excellent or Great.

AllClear launches extended Medical Expenses and Cancellation cover to continue to support customers through the Covid-19 pandemic.

AllClear launches payment plan to allow customers to spread the cost of payments over 12 months.

2019

Record breaking year where AllClear wins 4 Broker of the Year Awards and European Gold in Customer Service Awards.

AllClear reveals new TV advert and brand ambassadors, Denise and Ian.

AllClear holds inaugural charity workshop to support FCA work into 'Access to Insurance for Vulnerable customers'.

2017-2018

AllClear raises over £20,000 in 2017 for a variety of charities including Cancer Research UK, Crisis and Children in Need.

We are proud winners of Marketing & Customer Engagement at the UK Broker Awards 2017.

The British Insurance Brokers Association announces the renewal of its medical travel insurance scheme with AllClear for a further three years.

2016-2017

AllClear reveals Big Tick in a national TV advertising campaign.

AllClear secures relationships with three leading UK medical charities to provide medical travel insurance product solutions for supporters and families.

2014-2015

AllClear launches in both the Republic of Ireland and Australia.

2011-2012

AllClear secures a new underwriter relationship with Mapfre Asistencia.

The British Insurance Brokers Association (BIBA) appoints AllClear to provide its members with a specialist medical travel insurance product.

UK's Top 50 Contact Centres for Customer Service includes AllClear as a member.

AllClear wins Best Contact Centre Award at the Essex Countywide Awards.

AllClear wins the award for E-Business Innovation at the UK Broker Awards.

2008-2010

AllClear embarks on its first national TV advertising campaign.

AllClear relocates from Brentwood to Romford in Essex.

AllClear re-launches its website, offering the first medical travel insurance comparison site.

2000

AllClear launches in Brentwood, Essex as the first provider in the UK of specialist medical travel insurance cover.

Why AllClear?

Expertise

With our deep industry knowledge and extensive experience, we are well-equipped to understand and cater to the unique needs of travellers with medical conditions. With our 20 year heritage in specialist cover, we're your ultimate partner in ensuring worry-free travel experiences.

All-inclusive cover, unparalleled peace of mind

Travel should be about relaxation, exploration and creating unforgettable memories. We've covered over 1300 different medical conditions. You can travel with confidence knowing that you're protected against unexpected medical emergencies.

Always a Customer-first approach

We put our customers at the heart of everything we do, from our innovative product offerings to our exceptional customer service. Our team is dedicated to understanding each individual's unique circumstances and needs, and providing personalised cover solutions.

Award-Winning Service

Our commitment to excellence has been recognized with numerous industry awards. But most importantly, 97% of customers rate us Excellent or Great from over 120K Trustpilot reviews.

Join the 3.5 million+ members we've helped cover

Peace of Mind

99%+

of all claims paid within 5 working days2

Satisfied Customers

98%

of customers rate us as 'Excellent' or 'Great'3

Recommend Us

98%

of customers would recommend us to family and friends4

All-inclusive

99%

of customers are offered cover5

What our customers say

Trustpilot

We are proud to have received a Which? Best Buy for our AllClear Gold Plus Travel Insurance.

which best buy feb 2024

AllClear in industry partnerships

We're the Medical Travel Insurance scheme provider for BIBA (British Insurance Brokers Association) and we work with several large medical charities including Diabetes UK, Stroke Association and Motability

AllClear in media partnerships

We've been featured in several respected organisations and publications, further establishing our reputation as a trusted provider in the industry. Here are some of the notable press mentions:

Travel insurance expert reveals the things you NEED to cover with your policy... and the one 'serious' mistake that people make when buying it

Read article

The £550 travel insurance that saved us from a £83,000 medical bill

Read article

Insurance Times Awards 2023: AllClear Insurance invests in technology to maintain customer-first approach

Read article

AllClear partners with Age Co: AllClear Travel Insurance will offer policies tailored to older travellers in partnership with Age UK’s commercial subsidiary

Read article

Best travel insurance companies and policies 2024: All Clear was the highest-scoring medical specialist insurer in our analysis

Read article

A recent study by AllClear Travel Insurance has ranked the world's most luxurious airports, and Dubai International Airport (DXB) has come out on top.

Read article

Proud Member of MaPs Travel Insurance Directory

AllClear is a proud member of the MaPS (Money and Pensions Service) Travel Insurance Directory. This directory, curated by the Money and Pensions Service, is a comprehensive list of insurance providers who specialize in providing travel insurance for individuals with serious pre-existing medical conditions.

Being part of this directory means that AllClear meets the high standards set by MaPS in providing trustworthy and comprehensive insurance cover. Our presence on the Medical Travel Insurance Directory, signifies our commitment to offering tailored insurance solutions for individuals with pre-existing medical conditions.

Our Awards

AllClear are proud to have won many prestigious industry awards, most importantly for our excellent customer care. Our team's dedication to understanding and addressing individual needs, especially those with pre-existing medical conditions, is reflected in these awards.

Broker Innovation Awards 2023, Customer service award

WINNER

Broker Innovation Awards 2024, Personal Lines - Broker of the Year

Best Companies 1-Star Accreditation 2024

VERY GOOD

Best Companies 1-Star Accreditation 2024

Insurance Times Awards 2023, Customer Champion of the Year - Broker

WINNER

Insurance Times Awards 2023, Customer Champion of the Year - Broker

UK Broker Awards 2023, Customer service award

WINNER

UK Broker Awards 2023, Customer service award

Meet the innovators behind AllClear

At the helm of AllClear is a team of seasoned leaders who bring a wealth of experience and vision to the company. Chris Rolland, the CEO, has over 20 years of experience in the Financial Services industry, having held the position of CEO at Staysure and American Express Insurance.

The executive team at AllClear boasts a diverse range of expertise, spanning financial services, health solutions, and technology solutions. This enables the company to navigate the complexities of the insurance industry and deliver solutions that cater to the unique needs of its customers.

Dr Ian Owen

Group Chairman

Chris Rolland

Chief Executive Officer

Cameron Jack

Chief Financial Officer

Nikki Hunt

Chief Technical Officer

David Gomez

Insurance Director

Sarah Collinson

Business Development Director

Marie Carter

Head of Pricing

Bhavek Rughani

Head of Marketing

Steve Ingle

UK Finance Director

Linda Davies

Head of Operations

Garry Nelson

Head of Corporate Affairs

Louise Parker

Head of HR

The team that make magic happen

Beyond the leadership team, AllClear's success is driven by a team of dedicated professionals who bring their unique talents and skills.

Our staff are innovative and inspiring. They care deeply about the business and each other.

AllClear fosters a collaborative work environment, offering its employees:

  • A dynamic platform to participate in stimulating projects
  • A strong emphasis on fostering collaboration and support among its employees
  • A culture of innovation and teamwork

Our team values

Be Innovative Be Inspiring Be Outstanding Be Collaborative

Meet the experts

Meet the team that produce and author all of the Travel Insurance content on the website.

Lydia Crispin

Lydia Crispin

Lydia holds a Master's degree in Digital Marketing, as well as a Bachelor's degree in English and Creative Writing. She has worked at AllClear Travel since 2019 in the Communications team.

Letitia Smith

Letitia Smith

Letitia is an expert on protecting yourself with the right cover, both before you go on your holiday and while you're there. She has more than 15 years' experience in the Travel Insurance industry and MSc in Science Communication.

Russell Wallace

Russell Wallace

With a wealth of experience spanning over 10 years in the Travel Insurance industry, Russell is an expert on the impact Travel Insurance can have on your trips. He is passionate about making sure that you get the cover you need for your trips.

AllClear ESG Commitment Statement

At AllClear we believe that environmental, social, and governance (ESG) factors are crucial to our long-term success as a specialist provider of insurance products.

We're aware that our actions contribute to shaping the world. Hence, we are dedicated to building a sustainable future that benefits not just our customers, employees, and shareholders, but also the local, national, and global communities.

To learn more about our commitment to environmental, social, and governance factors, visit our ESG Commitment Page

A dedication to Social Responsibility

AllClear's dedication to social responsibility extends beyond its business operations. The company participates in initiatives such as the Charity Action group, which raises awareness about access to insurance for vulnerable people and provides support to related charities.

A commitment to Net Zero

We are committed to supporting a sustainable world and sustainable travel, while also supporting the local community closer to home.

The company is committed to reaching an ambitious Net Zero target by 2040, reducing greenhouse gas emissions, increasing the usage of renewable energy, and decreasing water usage and waste generation.

Charity Work

AllClear actively supports and encourages our employees to help local community organisations and activities in our region. Here are some of the charities we continue to support through various fundraising activities.

We've raised over £100,000 for the Royal Marsden and The Willow Foundation charities.

We had two teams take part in Race the Sun, a tough cycle, hiking and canoeing race in the Brecon Beacons, raising over £5,900 for Action for Charity. We also sponsored the Essex Abseil event, which raised over £12,000 for Cancer Research UK. In 2019, team members completed the 3 Peaks challenge, raising more than £4,300 for Macmillan. We participated in the 2022 Ride London 100 mile charity bike ride, which raised £12,000 for DiabetesUK.

Charity Work
Macmillan Children In Need Cancer Research Uk Action for charity British Heart Fundation Comic Relief Willow Foundatio The Royal Marsden St Francis Hospice

Modern Slavery and Human Trafficking Statement

This document serves as our Group's official stance and strategy against Modern Slavery and Human Trafficking. It outlines the measures we've implemented to fight modern slavery within our supply chain and reaffirms our commitment towards continuous, effective action to support the eradication of modern slavery and human trafficking across international supply chains.

This statement is made in compliance with section 54(1) of the Modern Slavery Act 2015 (the “Act”) by Insurevo Group Ltd (“Insurevo”) and applies to all companies within Insurevo's Group including IES Limited, AllClear Holdings Ltd and AllClear Insurance Services Ltd.

The Act mandates businesses like ours to release an annual statement detailing the steps that have been undertaken to prevent modern slavery in the business' operations and supply chains.

For more details, please refer to our full Modern Slavery and Human Trafficking Statement

How do you protect my details?

At AllClear, your privacy and security are our top priority. We understand the importance of safeguarding your personal and medical information, and we have implemented robust measures to ensure your details are protected at all times.

Data Encryption:

We use advanced encryption technology to secure your data when you input your details on our website or during any digital communication with us.

Compliance with Regulations:

We adhere strictly to data protection laws and regulations, including the General Data Protection Regulation (GDPR), to ensure that your data is handled responsibly and ethically.

Compliance with Regulations:

We adhere strictly to data protection laws and regulations, including the General Data Protection Regulation (GDPR), to ensure that your data is handled responsibly and ethically.

Regular Audits:

We conduct regular security audits and updates to our systems to prevent security breaches and to keep up with the latest security standards.

Cookie Policy:

We use cookies on our website to improve your browsing experience while keeping your preferences and data secure. You can learn more about how we use cookies by visiting our Cookie Policy.

Privacy Policy:

Your privacy is of paramount importance to us. For detailed information on how we collect, use, and protect your personal information, please read our Privacy Policy.

How do you contact AllClear

If you need to speak to a member of our customer care team, you can chat to one of our agents online via Live Chat.

Need Help?

  • Chat to one of our agents online via Live Chat
  • Call our customer care team on 01708339026
  • Email technicalservicesallclearinsurance.com, if you need help using our website, or have any feedback

Get a quote

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1 Based on Trustpilot reviews of all companies in the Travel Insurance Company category that have over 70,000 reviews as of January 2024. AllClear Gold Plus achieved a Which? Best Buy.

2 99%+ is based on non-assistance claims approved for payment during April 2023 to October 2023 on AllClear branded policies only. 5 working day window commences when insurers have received all relevant information and documentation to confirm claims cover.

3 Based on 140,000+ Trustpilot responses, as of April 2024.

4 Based on 780 responses, correct as of 16/01/2024.

5 Based on completed quotes between January 2023 - December 2023.

About Us
Our mission is to help anyone with pre-existing medical conditions to get the insurance they want and need.
We're passionate about offering value to customers of any age, with any condition. Our heritage in travel insurance means that we help customers travel anywhere in the world. Read More >>
Contact Information
Gibraltar Office
IES Limited, Portland House Glacis Road, Gibraltar, GX11 1AA
UK Office
AllClear Insurance Services Limited, AllClear House 1 Redwing Court, Ashton Road, Romford, Essex RM3 8QQ
Australia Office
AllClear Insurance Services PTY Limited, Suite 1.04, Level 1 19 Harris Street, Pyrmont, Sydney, NSW
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AllClear Travel Insurance is arranged by IES Limited, which is registered in Gibraltar company number 117274. Registered Office: 1st Floor, Portland House, Glacis Road, Gibraltar, GX11 1AA. IES Limited is licensed and regulated by the Gibraltar Financial Services Commission number FSC25393 and trades into the UK on a freedom of services basis, FCA FRN 824283. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. We may receive a profit share payment from some of our insurers if they achieve performance targets across their product portfolio. AllClear Travel Insurance is administered by AllClear Insurance Services Limited, registered in England No. 04255112. Registered Office: AllClear House, 1 Redwing Court, Ashton Road, Romford, RM3 8QQ. Authorised and Regulated by the Financial Conduct Authority firm reference number 311244. AllClear is a registered trademark.